Accessibility at Chase

We're committed to meeting the banking and financial services needs of all our customers. We work to provide an accessible and barrier-free environment in our banking facilities and over the phone – and we continue to improve accessibility to our online services.

Auxiliary Aids and Services

We work to assist customers with disabilities to conduct their routine banking business with no undue financial burden. We offer the following services at no extra charge:

Reader Services – Our Personal Bankers are happy to read and explain appropriate materials to customers who would like assistance to open products/services or to conduct financial transactions. Stop by or call your local branch for an appointment.

Information Reformatting – Many Chase documents, including monthly statements, may be provided in alternative formats at no additional charge to our customers. We can provide large print format, Braille, audio on cassette and CD, or PDF/text versions on CD. Stop by your local branch or call a telephone banker at 1-800-935-9935 (Teletypewriter at 1-888-663-4833) to learn more about our information reformatting services.

Talking Automatic Teller Machines (ATMs) – Chase continues to install Talking ATMs throughout the country where customers can use standard headphones ( ⅛ " jack) for audible access to financial services. Compatible headphones can also be obtained from Chase branches that have talking ATMs or by calling 1-877-241-8665. Use our convenient ATM/Branch locator to search by ZIP code, city and/or state for a Talking ATM near you.

Raised-Line Checks – Chase offers raised-line checks for the visually impaired. These checks are larger (8 1/8 " by 3 " ) with embossed guidelines that are easily felt. Raised-line checks are available in wallet or duplicate style and may be ordered like any other checks for your account(s).